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Paid Social Account Supervisor

Client Services – Austin, Texas
Department Client Services
Employment Type Full-time
Minimum Experience Manager/Supervisor

The Social Account Supervisor is responsible for the performance of a team such that they meet both internal (Adlucent Revenue) and external (Client Revenue) goals, as well as the management of the members within the team. A Social Account Supervisor must balance the day to day responsibilities of paid social account management for their own account(s), the people management responsibilities for their team, and departmental duties and special projects.

The Social Account Supervisor is a subject matter expert, sharing knowledge of account management execution best practices and mentoring and developing skill and knowledge in less experienced team members. As such, the Social Account Supervisor is often called upon to communicate about more complex and/or in-depth Adlucent solutions both to their team and to the broader Account Management team.

Furthermore, the Social Account Supervisor provides a critical level of management within the Agency by being a vocal advocate for both their team and the larger Account Management team, and escalating issues to leadership.

The Social Account Supervisor reports to an Account Director.

The Role:

Paid Social advertising account management responsibilities for your account(s):

  • Across Facebook, Pinterest, and other social networks
  • Independently execute campaign build out, audience and budget management
  • Communicate directly with client via email, phone, and in person
  • Report Performance from multiple sources
  • Conduct analysis, and deliver clear insights
  • Manage product feeds & catalogs
  • Deliver high quality campaign recommendations
  • Conduct testing including audiences, creative, copy and landing pages
  • Responsible for oversight of all accounts on your team including strategy development, account planning and scheduling, monitoring account performance improvement against account goals and timelines, and troubleshooting performance issues
  • Responsible for hosting strategic sessions within your team and managing the escalation of issues as necessary
  • Responsible for client relationships and expectation management, including escalation of issues as necessary
  •  Attend department meetings and assist with department projects as needed
  • People management responsibilities for your team:
  • Maximize engagement of team members within team
  • Conduct 1on1s and performance reviews
  • Oversee training and development for team members

Must have:

  • 4+ years in an advanced paid social advertising management
  • Demonstrated success managing accounts and achieving client performance goals
  • Deep understanding of paid social and the evolving advertising landscape
  • Highly skilled with Facebook ads manager 
  • Experience effectively managing projects and prioritizing time appropriately with the team, clients, vendors and other agencies
  • 2+ years experience directly managing people and a willingness to tackle the unique challenges this can bring
  • Proactive mindset and strong awareness for potential pitfalls related to both account management and people management
  • Excellent communication and interpersonal skills
  • Comfortable multi-tasking across a variety of activities on a regular basis
  • Demonstrated ability to effectively collaborate and be a team player with both client and account teams

Nice to have:

  • SEM and/or Display management experience
  • Knowledge of Google Analytics
  • Retail experience, including but not limited to: eCommerce; merchandising and promotions; multi-channel marketing; branding
  • Strong technical skills around website analytics tools, URL’s (structure, parameters, encoding), Javascript and HTML
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  • Location
    Austin, Texas
  • Department
    Client Services
  • Employment Type
  • Minimum Experience
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